Cancellation & Refund Policy

1. Refund Schedule

All refund timelines are calculated from your confirmed pickup time, not from the booking date.

2. Platform Service Fee

The platform service fee is non-refundable on cancellations made less than 72 hours before pickup. This fee covers technology infrastructure, payment processing, flight monitoring setup, and driver coordination costs that are incurred at the time of booking.

3. How to Cancel

• Open the Landing Routes app
• Go to My Bookings
• Select the booking you wish to cancel
• Tap "Cancel Booking" and follow the prompts

Alternatively, email support@landingroutes.com with your booking reference.

4. Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or card issuer.

5. Driver No-Show Policy

If your assigned driver does not arrive within 30 minutes of your scheduled pickup time and cannot be reached, you are entitled to a full refund. Please contact support immediately so we can verify and process the refund promptly.

6. Flight Delays & Disruptions

We monitor flight arrivals and will do our best to accommodate flight delays at no additional charge. If your flight is cancelled and you need to cancel your transfer, our standard cancellation policy applies unless the cancellation occurs within 24 hours of pickup, in which case please contact support for case-by-case review.

7. Contact

For cancellation assistance: support@landingroutes.com